1. REFUND AND CANCELLATION POLICY

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

2. Cancellation Policy

For Cancellations please contact the us via contact us link.
Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

3. Refund Policy

We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
PREPAID OR ONLINE PAYMENTS WILL NOT BE CANCELLED ONCE PLACED.THEY WILL BE REFUNDED ONLY IN A CONDITION WHEN PRODUCT IS OUT OF STOCK OR SIZE/COLOR UNAVAILABLE.

4. PROCESS OF CANCELATION

• YOU HAVE TO MAIL US ON planetretail1@gmail.com WITH YOUR ORDER ID AND CONCERNING ISSUE.
• WITHIN 24 HOURS YOU WILL BE REPLIED ON SAME EMAIL.
• YOUR CANCELATION WILL GO FOR REVIEW AND ONCE APPROVED YOU WILL BE NOTIFIED ON SAME EMAIL.
• ONCE YOUR REQUEST FOR CANCELATION IS APPROVED YOU WILL BE ASKED FOR DETAILS OF BANK ACCOUNT IN WHICH YOU WANT US TO SETTLE PAYMENTS
• IF YOU HAVE MULTIPLE CANCELATIONS /ORDERS SEPERATE REQUEST HAS TO BE MADE.
• ONCE YOU PROVIDE US WITH YOUR BANK DETAILS 15 WORKING DAYS IT WILL TAKE FOR YOUR REFUND TO BE PROCESSED.
• WE WILL SHARE SCREENSHOT OF SETTLED PAYMENT WITH YOU ON SAME EMAIL.
• PAYMENT GATEWAY CHARGES WILL BE DEDUCTED AS APPLICABLE.