At Theplanetretail, customer satisfaction is important to us. This Return & Refund Policy explains the rules for returning products and receiving refunds.

Return Time Period
Customers can request a return or refund within 5–7 days from the date of product delivery. Requests made after this period may not be accepted.

Return Conditions
Products must be returned in unused, unworn, and original condition with all tags, packaging, and accessories intact. Items that are damaged due to misuse or wear may not be eligible for return or refund.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or clearance reasons. Such details will be mentioned on the product page, if applicable.

Return Process
To request a return, please contact us with your order details. Once your return request is approved, we will provide further instructions for returning the product.

Refund Process
After we receive and inspect the returned product, the refund will be processed. Refunds will be made to the original payment method within 5–7 business days after approval.

Shipping Charges
Shipping charges are non-refundable unless the return is due to a damaged or incorrect product received.

Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos or details. We will resolve the issue as quickly as possible.

Cancellation Policy
Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible, and customers must follow the return process.

Contact Us
For return or refund-related questions, you can contact us at:
Phone: 8920675323
Email: planetretail1@gmail.com